1. About this policy
Complete Blackout Blinds is a business operating under the assumed name or DBA “Complete Blackout Blinds” (“Complete Blackout Blinds,” “we,” “us,” or “our”). This Privacy Policy applies to information collected through completeblackoutblinds.com, our consultation forms, and related communications about our products and services.
By using the website or providing information to us, you acknowledge the practices described in this policy.
2. Information we collect
Information you provide. We may collect your name, email address, telephone number, ZIP code, property type, whether you own or rent, preferred contact method, desired timeframe, number of windows, rooms needing blackout treatment, project goals, and any other details you include in a consultation request, email, telephone call, or other communication.
Project and service information. If you move forward with a consultation or purchase, we may collect measurements, photographs you provide or authorize us to take, product selections, installation details, appointment information, estimates, invoices, payment status, and service history. Payment-card information may be handled by a payment processor rather than stored directly by us.
Website and device information. Our hosting and technology providers may automatically receive information such as your IP address, browser type, device type, referring page, pages viewed, approximate location derived from IP address, timestamps, and security or diagnostic logs. Cookies or similar technologies may be used when needed for website operation, security, preferences, analytics, or form functionality.
3. How we use information
We may use information to respond to inquiries; determine service-area and product eligibility; schedule consultations; measure, quote, order, install, and support window treatments; communicate about appointments or projects; maintain business records; improve our website and services; prevent fraud or misuse; protect our rights and systems; comply with legal obligations; and send marketing communications when permitted by law.
4. When we disclose information
We may disclose information to vendors that help us operate the business, such as website hosting, form, email, telephone, scheduling, customer-management, analytics, payment, manufacturing, delivery, and installation providers. These providers may use the information only as allowed by their agreements with us and applicable law.
We may also disclose information when you direct or authorize us to do so; when reasonably necessary to comply with law, legal process, or a government request; to protect customers, the public, our business, or our rights; or in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business.
We do not sell personal information for money, and we do not share personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any choices required by law.
5. Cookies and browser choices
You can control many cookies through your browser settings. Blocking some cookies may affect website functionality. Because we do not currently sell personal information or share it for cross-context behavioral advertising, we do not currently process browser-based opt-out signals as sale or targeted-advertising requests. We will update this section if our practices change.
6. Communications
You may opt out of promotional emails by using the unsubscribe instructions in the message or contacting us. You may ask us to stop promotional text messages by replying STOP. We may still send non-promotional communications about an active inquiry, appointment, estimate, order, installation, payment, warranty, or other service relationship.
7. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining project and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary according to the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it.
8. Data security
We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No website, transmission, or storage system can be guaranteed completely secure, so we cannot promise absolute security. Please do not send Social Security numbers, financial-account credentials, medical records, or other highly sensitive information through our general consultation form.
9. Your privacy choices and rights
Depending on where you live and applicable law, you may have the right to request access to personal information we hold about you, correct inaccuracies, request deletion, obtain a portable copy, or opt out of certain processing. You may submit a request by emailing info@completeblackoutblinds.com with “Privacy Request” in the subject line.
We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, subject to verification of the agent’s authority. If we deny a request and applicable law gives you a right to appeal, reply with “Privacy Appeal” in the subject line and explain why you believe the decision should be reconsidered. We will not unlawfully discriminate against you for exercising an applicable privacy right.
10. Children’s privacy
This website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
11. Third-party websites and services
Our website may link to websites or services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.
12. Changes to this policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The “Last updated” date shows when the policy was most recently revised. Material changes may also be communicated by an additional notice on the website or through another appropriate method.
13. Contact us
For privacy questions or requests, contact Complete Blackout Blinds, a DBA, at info@completeblackoutblinds.com.